Contact

Our store is hosted on an independent website. It provides us with the online e-commerce platform that allows us to sell our products and services to you.

Please include your order number and the email address used at checkout. For a damaged, incorrect or defective item, attach clear photographs of the product, packaging and shipping label.

We normally reply within 1–3 business days. Messages sent on weekends or public holidays are handled on the next business day.

Use the email subject “Return or refund request” and include your order number, checkout email, affected item and quantity, a description of the problem, and the solution you prefer.

For damage, defects, missing items or an incorrect product, include clear photos of the whole item, the problem, packaging and shipping label. Add a short video only where motion or operation cannot be shown clearly in photos.

Do not mail anything until RETLPER confirms whether a return is required and provides the authorised address and return reference. Read the Returns & Resolutions Policy for the full process.

Custom products normally require approximately 1–3 business days for production after payment and usable artwork are received.

Production time does not include international transit, customs inspection or delays caused by incomplete artwork, address verification or requested revisions.

Never send passwords or complete payment-card information by email. RETLPER will not ask you to provide those details by email.