Privacy Policy

We may collect account and contact details, billing and delivery information, order history, customer-service messages, uploaded artwork, cutout results and custom-product specifications.

We may also receive device, browser, IP address, cookie, language, approximate location and site-usage information. Payment providers process payment credentials; RETLPER does not need to store complete card numbers.

• Provide accounts, previews, quotes, checkout, production, delivery and customer support.
• Verify addresses, prevent fraud, enforce account and preview limits, and protect the site.
• Maintain order records, comply with tax, accounting and legal obligations, and resolve disputes.
• Improve products and services and, where permitted or consented to, measure performance and communicate relevant offers.

Original artwork and processed cutout files may be stored in restricted order-file storage and associated with your account, order number, upload time, dimensions, quantity and price. We use these files to create previews, manufacture your order, provide support and handle reprints or disputes.

We share information only as reasonably needed with providers supporting authentication, hosting, storage, image processing, payments, fraud prevention, analytics, customer support, production, logistics and customs clearance, or when required by law. We do not sell your custom artwork as a standalone product or disclose it publicly without permission.

Because RETLPER serves international customers, information may be processed in countries other than your own. We retain information only for as long as reasonably necessary for the purposes above, including order fulfilment, legal compliance, fraud prevention, warranty, reprint and dispute handling. Retention periods vary by record type and applicable law.

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, receive a portable copy, withdraw consent or complain to a data-protection authority. Some records must be retained for legal or transaction purposes. To submit a request, email retlper@163.com. We may verify your identity before acting.

We use reasonable administrative, technical and organisational safeguards, but no online system is completely secure. The site is not directed to children who cannot legally enter a purchase contract in their jurisdiction.

We may update this policy as our services or legal obligations change. Material changes will be posted here with a revised date.