Refund / Return Policy

Our return policy lasts 30 days from the date you receive the product. For stock products without customer-caused damage, you may request a return within that period. Unless the item is faulty, damaged or incorrect, you are responsible for the authorised return shipping cost. If more than 30 days have passed since delivery, we cannot offer a contractual refund or exchange, although mandatory consumer rights remain unaffected.

Returned products must be unused, uninstalled and free from customer-caused damage, with included parts and packaging where reasonably possible. Custom and personalised products have separate rules explained below.

We replace items that are defective, damaged or incorrect. To request an exchange for the same item, email retlper@126.com. After we receive and inspect an authorised return, we will ship the approved replacement. Delivery time varies by destination.

Email retlper@126.com to request the authorised return address before returning anything. We cannot process a refund when a product is sent to the wrong address, including the original shipment address without prior approval, or when the return is sent cash on delivery.

If the value of the item is over US$75, use a trackable shipping service or purchase shipping insurance. We cannot refund a return that we do not receive.

After receiving and inspecting your authorised return, we will email you to confirm receipt and whether the refund is approved or rejected. If approved, we will initiate the refund to your original payment method within 7 business days. Your bank or card provider may need additional processing time.

You are responsible for return shipping for change-of-mind returns. Shipping costs are non-refundable unless the item is faulty, damaged or incorrect, or applicable law requires otherwise. Where lawful, an unpaid authorised return-shipping cost may be deducted from the refund.

Only regular-priced items are eligible for our contractual change-of-mind refund. Sale items are refundable only where required by applicable consumer law or where they are faulty, damaged, incorrect or materially misdescribed.

If you have not received an approved refund, first check your bank account, then contact your card company and bank because posting can take time. If you have completed those checks and the refund is still missing, email retlper@126.com.

Email retlper@126.com as soon as reasonably possible. For damage, defects, missing items or an incorrect product, please report the problem promptly and preferably within 7 days of delivery. A short reporting period does not remove any longer mandatory rights that apply where you live.

Keep the item, packaging and label while we review the request. Evidence helps us diagnose the issue but will not be demanded where it is unreasonable or the problem can be established another way. Never destroy or mail the item unless we instruct you to do so.

1. 1. Request. Send the order details and available evidence before returning the item.
2. 2. Review. We normally reply within 1–3 business days and may ask a focused follow-up question.
3. 3. Resolution. We will explain the available remedy, who pays any approved return cost, whether a return is required and the correct return address.
4. 4. Completion. Where a return is authorised, send it by the stated deadline and retain the tracking receipt. We inspect the return after receipt and confirm the refund or other remedy by email.

If an item is damaged in transit, materially defective, missing from the parcel or materially different from the confirmed order, RETLPER will provide an appropriate remedy after review. Depending on the severity, available stock, production status, customer preference and applicable law, this may be:

• a free reprint or replacement;
• a repair or replacement component where appropriate;
• a mutually agreed partial refund if you prefer to keep an item with a limited issue;
• a return for a refund; or
• a full refund without return where returning the item would be impractical or disproportionate.

A partial refund is optional: we will state the amount and reason, and it is issued only if you accept it. RETLPER covers reasonable, authorised return costs when a return is required because the item is faulty, damaged or incorrect. This section does not reduce any remedy required by applicable consumer law.

Contact us before returning a non-custom product. Where a contractual or legal change-of-mind right applies, the item must normally be unused, uninstalled and returned with its included parts and packaging in a condition suitable for resale. For many EEA consumers, the statutory withdrawal period is 14 days from delivery.

The customer normally pays change-of-mind return shipping and should use a trackable service. Original delivery charges, duties and taxes are refunded only where required by law. We do not charge a restocking fee, but where permitted by law a refund may be reduced for handling beyond what is necessary to inspect the product or for missing or damaged contents.

Custom stickers and other goods made to your specifications are not normally returnable or refundable merely because you changed your mind, selected the wrong size or quantity, supplied unsuitable artwork, or no longer need the order after production began. Personalised goods may also be excluded from statutory cooling-off rights.

This exclusion never removes rights relating to faulty, damaged, misdescribed or materially non-conforming goods. We do not normally refund or reprint for minor screen-to-print colour differences, normal cut or placement tolerances, customer-supplied spelling or image-quality problems, or features clearly shown in an approved proof, unless the result falls outside the confirmed specification or applicable law requires a remedy.

A return is valid only after RETLPER confirms it in writing. The confirmation will identify the item, return address, return reference, deadline and whether RETLPER or the customer pays the authorised shipping cost.

Do not return a parcel to its original sender, manufacturer, carrier depot or an address found online. Unauthorised returns may be refused or delayed because they cannot be matched to an order. Package the product reasonably to prevent additional transit damage and keep proof of shipment until the case is closed.

Email us immediately if you need to cancel. Stock products may be cancelled before dispatch. Custom products may be cancelled before production begins.

Once custom production has begun, artwork, size and quantity cannot normally be changed and a change-of-mind cancellation is not normally available because work is being performed to your specifications. If we can safely stop or modify production, we will explain any non-recoverable work or additional cost before you decide.

Approved refunds are issued to the original payment method. Where no return is required, we normally initiate the refund within 7 business days after approval. Where a return is required, we normally initiate it within 7 business days after receiving and inspecting the item, subject to any shorter deadline required by law.

Your bank or payment provider may take additional time to post the credit. We will email confirmation when RETLPER has initiated it. Shipping charges, duties and taxes are refunded only where required by law or where RETLPER caused the issue.

Contact us immediately if the delivery address is wrong. We cannot guarantee a change after dispatch. Orders returned because of an incorrect customer-supplied address, refusal, unpaid import charges or failure to collect may require new shipping charges; unavoidable carrier, return and duty costs may be deducted where lawful.

Confirmed carrier loss or damage is handled under our International Shipping, Duties & Lost Parcels Policy. If we cannot dispatch within the promised time, we will offer the choices required by applicable law, which may include accepting the delay or cancelling for a full refund.

Nothing in this policy excludes or limits consumer guarantees, withdrawal rights, chargeback rights or other remedies that cannot lawfully be excluded. We review requests in good faith and may adapt the process where disability, safety, carrier restrictions or another reasonable circumstance makes the standard steps unsuitable. Please contact us first so we can try to resolve the issue promptly.