Refunds & Reprints

Contact retlper@163.com immediately if you need to cancel. Stock products may be cancelled before dispatch. Custom products may be cancelled before production begins.

Once custom production has started, artwork, size and quantity cannot normally be changed and the order cannot normally be cancelled because the goods are made to your specifications. If we agree to a change, additional production cost may apply.

If an item arrives damaged, materially defective or different from the confirmed order, contact us as soon as reasonably possible and preferably within 7 days of delivery. Include the order number and clear photographs of the product, packaging and shipping label. After review, we may provide a reprint, replacement, repair, partial refund or refund as appropriate.

We do not normally refund or reprint for minor colour differences between screens and printed material, slight cut or placement tolerances, customer-supplied spelling or image-quality problems, or features clearly visible in the approved preview. This does not apply where the product is faulty, materially non-conforming or applicable law requires another remedy.

Contact us before returning an item. Where a legal withdrawal or return right applies, unused non-custom products may be returned within the applicable period, including the 14-day period available to many EEA consumers. Return shipping is normally the customer’s responsibility unless the item is faulty or we made an error. Personalised or made-to-order goods may be excluded from change-of-mind withdrawal rights.

Approved refunds are sent to the original payment method. Bank and payment-provider processing times vary and are outside our control. Original or return shipping, duties and taxes are refunded only where required by law or where RETLPER caused the issue.

Orders sent to an address supplied incorrectly by the customer, refused for unpaid duties, or unclaimed may require new shipping charges and may not be refundable. Confirmed carrier loss is handled under our International Shipping, Duties & Lost Parcels Policy.